Testimonials
"Well, I'm telling you that we had a great time and your Jack Conversion was wonderful . The wife and I lowered the camper down to where we could just about walk right on in and during a thunderstorm the camper was a lot more stable during the high winds . We love it even better now and when we break camp and load the truck there's 'no sweat' at all .
Again, Thank You Very Much ."
J.D.S.
"A couple of days ago I wrote you about some questions I had as far as "what kind of wire" and "what kind of circuit breaker" I needed to do the conversion. Thank you for your prompt response on those questions. I just wanted to let you know that your answers were exactly what I needed to finish the job! You steered me in the right direction, and I finished the conversion with very few problems. I love the electric jack motors ... camping life just got even more enjoyable! You have a great product (again, well done on the easy to follow instructions) and your customer service has been extraordinary. Thank you for your time and for supplying this wonderful product."
M.J.
"Just thought I'd drop you a note to tell you that your conversion kit was all it was advertised to be.. The installation was relatively easy and straightforward, with no surprises... I opened the boxes and found everything in order with the exception of the remote switch faceplate had cracked in half from apparent rough handling.. Not a big deal though, as I glued it and mounted it to a backing that resides in the former sewer hose compartment on my Lance 8'6 light.. Why they made a compartment that only fit a 10' hose is beyond me. The mechanical installation was finished within 2 hours, though the wiring took me longer as I'd decided to hide it all within the coachwork. With the hookup of the last wire, I pushed the remote, and voila!! I'm impressed with the quality of your workmanship and the speedy service I'd received. Thanks."
L.R.
"We received the packaged repair kits on our doorstep this morning. I want to thank you for and congratulate you on the excellent, prompt service rendered by your company. Past experiences showed that many others, mainly bigger companies, fall far short from your quality and can take lessons from you. It seems people think that service is bound by geographic borders; often that of the state they are living in. Maybe they just shy away from a little extra effort. I replaced the worn parts of one jack and my 20 year old camper stands on all fours again. We wish you and yours a merry Christmas and may the Lord shower you with his blessing in 2005! Once again. Thanks!"
Regards,
J.H.S.
"Just thought I'd drop you a note to tell you that your conversion kit was all it was advertised to be.. The installation was relatively easy and straightforward, with no surprises... I opened the boxes and found everything in order with the exception of the remote switch faceplate had cracked in half from apparent rough handling.. Not a big deal though, as I glued it and mounted it to a backing that resides in the former sewer hose compartment on my Lance 8'6 light.. Why they made a compartment that only fit a 10' hose is beyond me. The mechanical installation was finished within 2 hours, though the wiring took me longer as I'd decided to hide it all within the coachwork. With the hookup of the last wire, I pushed the remote, and voila!! I'm impressed with the quality of your workmanship and the speedy service I'd received. Thanks."
L.R.
"We received the packaged repair kits on our doorstep this morning. I want to thank you for and congratulate you on the excellent, prompt service rendered by your company. Past experiences showed that many others, mainly bigger companies, fall far short from your quality and can take lessons from you. It seems people think that service is bound by geographic borders; often that of the state they are living in. Maybe they just shy away from a little extra effort. I replaced the worn parts of one jack and my 20 year old camper stands on all fours again. We wish you and yours a merry Christmas and may the Lord shower you with his blessing in 2005! Once again. Thanks!"
Regards,
J.H.S.
"I want to thank you for your prompt mailing as I received my parts via priority in only three days. Thanks for helping out with this request. Additionally, I would like to extend my gratitude to "Bob" for his technical help via phone to remedy the problem after rebuilding the jack. After using the old balls and gently tapping them in the seats as he had suggested, the jack worked perfectly after reassembly. It is not often that large companies such as yours is so helpful and cooperative and is a welcome pleasure especially when we are so far removed from facilities that do this work. My wife and I extend our gratitude and wish you continued success with your business." Thank You,
P & B ML
"Bob M. delivered my camper last week. (How many people get their RV personally delivered by the president of the company?) I must say the Rieco jacks sounded good, not clacking & grinding like I had with the Happijacs. The camper is nice & stable off them off truck. I noticed the remote appears weatherproof. Nice touch. Especially after a friend of mine left his Happijac controller on the bumper in the rain once when his wife distracted him. He came back to one side of his camper considerably higher & about to tip over."
Paul B.
12.09.2007
"I purchased a Northstar truck camper last October. They normally use Happijac electric camper jacks. I especially ordered the camper with Rieco-Titans. They are working great."
Best Regards and Happy New Year,
J MK
01.01.2008
"I just wanted to drop you a line to let you know that my husband did get the missing motors for the electric conversion kit the day after you and I spoke. He has since installed them and everything works great and he absolutely loves it! He said it was real easy to install and didn’t even really need the installation manual. Anyway, I just wanted to thank Rieco-Titan for your responsiveness and personal attention. You guys gave us 110%. We will absolutely recommend your company and Rieco-Titan’s products to all our off-road and camping friends."
All the Best,
R.H.
01.10.2008
"I purchased a Northstar truck camper last October. They normally use Happijac electric camper jacks. I especially ordered the camper with Rieco-Titans. They are working great."
Best Regards and Happy New Year,
J MK
01.01.2008
"I just wanted to drop you a line to let you know that my husband did get the missing motors for the electric conversion kit the day after you and I spoke. He has since installed them and everything works great and he absolutely loves it! He said it was real easy to install and didn’t even really need the installation manual. Anyway, I just wanted to thank Rieco-Titan for your responsiveness and personal attention. You guys gave us 110%. We will absolutely recommend your company and Rieco-Titan’s products to all our off-road and camping friends."
All the Best,
R.H.
01.10.2008
"Last Sunday, I attached conversion kit to my camper gradually. Sorry to late report. This is marvelous! I really impressed!! And also I really appreciate for your support for long time. Thanks for everything!"
T. M.
11.01.2008
"Wanted to put in a plug for the super folks at Rieco Titan. They are truly a class act. We were on our way from MD to AK in our brand new Hosr Everest from Bill Penney and crew at East End Campers. We ran into a problem with one of our Jacks and called Bill. He suggested going to the Rieco factory in IL as it was on our way. We did and were warmly rewarded with some of the best customer service we have ever received. From John the engineer to Doug from product design they were really customer oriented. Hats off to a great company."
"Finally, we received both packages, Indeed, a package had got lost and we were afraid of having to begin again everything. My brother has already inspected what he ordered and he is satisfied. Thank you still for your service and your commercial gesture." Many thanks and best regards.
J.D.S.
"Thank you for all of the support! I have owned 4 different campers over the last dozen years (3 have been Arctic Foxes). Your jacks are the best I have had… the previous AF used brand X jacks. And your customer service has definitely been on the very top end of what one typically experiences these days."
A. W.
12.15.2010
"John / Bob,
Well from Down-under, all I can say is your support is top rate. If I was local, I would drop in and take you guys to the Pub for a beer or two.
Hopefully the kit will be here shortly, and I can get the show on the road."
P.B from Australia
10.02.2011
"I don't normally comment back after a purchase,but I got to tell you. I put your electric 4 corner jacks on my 4000# okanagan truck camper as a replacement for the ones it came with, WOW am I glad, from the snapping, popping, cracking. I now have a smooth even lift and lowering,from a feeling of standing on toothpicks,I now am rock steady and the conversion was rather easy.
Thanks for a great product. I can't believe the difference."
M.S from Australia
10.26.2011
"John / Bob,
Well from Down-under, all I can say is your support is top rate. If I was local, I would drop in and take you guys to the Pub for a beer or two.
Hopefully the kit will be here shortly, and I can get the show on the road."
P.B from Australia
10.02.2011
"I don't normally comment back after a purchase,but I got to tell you. I put your electric 4 corner jacks on my 4000# okanagan truck camper as a replacement for the ones it came with, WOW am I glad, from the snapping, popping, cracking. I now have a smooth even lift and lowering,from a feeling of standing on toothpicks,I now am rock steady and the conversion was rather easy.
Thanks for a great product. I can't believe the difference."
M.S from Australia
10.26.2011
"To Bob & John,
My wife and i want to extend a sincere thank you to you both for coming to our rescue during the holidays. Bob, you went out of your way to help me get my camper back on the truck during the time your company was closed between Christmas and new Years. Thanks a bunch. I didn't know I could move a jack motor from jack to jack in an emergency.
I mailed the faulty motor to Reico-Titan so that it would arrive at customer service when you opened again the 1st week of Jan. John immediately called me as the box with the motor arrived at your company. He put it on a test stand and found there was a short in the motor and offered to UPS us a replacement. We paid the extra to have it shipped 2nd day air and received it 3 days later in the Florida keys at Marathon.
We are sure glad we bought your jacks; your customer service is excellent!"
B & M MN
01.16.2012
PLEASE CLICK TO READ "BUILDING THE PERFECT TRUCK CAMPING BEAST"
03.12.2013
Hi I want to thank you and your staff for your help in trouble shooting my problem with my electric jacks. It turned out to be the right front motor. I replaced it with no problems. Wow I love how theses jacks work! It's so easy to walk around the camper while loading and make adjustments. You have an excellent product. Like any product when it fails it's the service that makes or brakes it. It was a pleasure to work with everyone there. So thanks again for help.
R.S.
09.14.2014
WOW, thank you!!! Such great customer service!!!
P.Y.
09.15.2014
Hi I want to thank you and your staff for your help in trouble shooting my problem with my electric jacks. It turned out to be the right front motor. I replaced it with no problems. Wow I love how theses jacks work! It's so easy to walk around the camper while loading and make adjustments. You have an excellent product. Like any product when it fails it's the service that makes or brakes it. It was a pleasure to work with everyone there. So thanks again for help.
R.S.
09.14.2014
WOW, thank you!!! Such great customer service!!!
P.Y.
09.15.2014
Doug, Thank you for your assistance in providing Mary and I with your quality product and the necessary adapters to install them on our Alaskan Camper. We have loaded and unloaded only one time, but we were very satisfied with the performance of our purchase. I have attached three pictures of the camper with the jacks at Alaskan's facility. Thanks again.
L.
01.26.2015
Thank you for your wonderful customer service. It is a breath of fresh air.
While every company may wish for the perfect product it's really the customer service that counts the most. No matter how well a product may be there will be a percentage of defects or other things that contribute to premature product failures. It's possibly unavoidable but when it does occur it's the customer support you receive that will make the lasting impression and encourage others to consider going with a particular manufactures product. The folks at Rico-Titian are top notch. Their customer service is second to none. They provide a great product selection and stand behind their products. Thank you for continuing to provide excellent product support when so many other companies want little to nothing to do with you after the initial purchase. Your customer support team could have easily pushed the issue back to the the primary company who installed your product to sell theirs but you didn't and that's what's really counts when it comes to the end user. Thank you so much!
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