FAQ

To determine if the problem is in the hand-held remote control transmitter is to use the red hand-held remote control (transmitter). Plug the red remote’s cord into the jack activation switch panel or directly into the receiver and operate the jacks. See if you get the same result as you do when using the black remote control. Please advise us of your findings.

There is a Sel/Stat button at the top, center of your remote. When that light is green, you’re in the jack mode. When the light is red you’re in the auxiliary mode. Press down on the Sel/Stat button until the light turns green. Remove your finger from the button and see if the jacks will run.

To determine which size will work for your camper, measure the basement of your camper for width and length, or, contact your dealer for this information.
The Camper Dolly measures 4’ wide x 6’ or 8’ long with height options of 15” or 20”. It can accommodate campers that are 43-3/8” to 49” wide and can carry most truck campers up to 6,000 lbs. It is constructed of heavy-duty 2-1/2” angle iron with heavy gage specially formed sturdy steel legs.

Rieco-Titan’s portable Camper Dolly, featuring four 2” x 8” polyurethane wheels, solves many of your storage problems. Two wheels are swivel with locks and two are rigid-mounted for better control.
The kit comes complete with all necessary hardware and assembly instructions.
Below is the link to the camper dolly assembly instructions for your review.

https://www.riecotitan.com/doc/Camper%20Dolly%20Instructions%20revised%2004.20.pdf
To determine which size will work for your camper, measure the basement of your camper for width and length, or, contact your dealer for this information.
The Camper Dolly measures 4’ wide x 6’ or 8’ long with height options of 15” or 20”. It can accommodate campers that are 43-3/8” to 49” wide and can carry most truck campers up to 6,000 lbs. It is constructed of heavy-duty 2-1/2” angle iron with heavy gage specially formed sturdy steel legs.

Rieco-Titan’s portable Camper Dolly, featuring four 2” x 8” polyurethane wheels, solves many of your storage problems. Two wheels are swivel with locks and two are rigid-mounted for better control.
The kit comes complete with all necessary hardware and assembly instructions.
Below is the link to the camper dolly assembly instructions for your review.

https://www.riecotitan.com/doc/Camper%20Dolly%20Instructions%20revised%2004.20.pdf
To determine which size will work for your camper, measure the basement of your camper for width and length, or, contact your dealer for this information.
The Camper Dolly measures 4’ wide x 6’ or 8’ long with height options of 15” or 20”. It can accommodate campers that are 43-3/8” to 49” wide and can carry most truck campers up to 6,000 lbs. It is constructed of heavy-duty 2-1/2” angle iron with heavy gage specially formed sturdy steel legs.
Rieco-Titan’s portable Camper Dolly, featuring four 2” x 8” polyurethane wheels, solves many of your storage problems. Two wheels are swivel with locks and two are rigid-mounted for better control.
The kit comes complete with all necessary hardware and assembly instructions.
Below is the link to the camper dolly assembly instructions for your review.
https://www.riecotitan.com/doc/Camper%20Dolly%20Instructions%20revised%2004.20.pdf

1. Remove the jack from the camper.
2. Remove the manual crank gear box or powerhead (whichever set up you have) .
3. With a pin punch knock out the 5/32 pin from the drive coupler.
4. Lift (separate) the outer tube off the inner tube.
5. Slide the boot on the end of the tube.
6. Re-assemble the jack.

IF YOUR FRONT JACK BRACKETS ARE FACING FORWARD::
– EZ Swing Brackets give 9 1/4 inch (total) additional clearance for the truck
– Swing-A-Way Brackets give 8 inch (total) additional clearance for the truck
IF YOUR FRONT JACK BRACKETS ARE FACING OUTWARD::
– EZ Swing Brackets give 4 inch (total) additional clearance for the truck
– Swing-A-Way Brackets give 7 5/8 inch (total) additional

Unscrew the bolt from the bottom of the footplate, remove the old grease retainer and slide the new grease  retainer back up the jack into place.

**If you do not have a bolt under the footplate, and the footplate is welded onto the jack leg, you will need a different sized grease retainer, as this indicates you have our Convertible-Style Jack, which requires disassembeling the jack.

The following are the part numbers that are being discontinued as far as the hydraulic jacks go;
Please note, hydraulic parts have been discontinued and are not available.
15130 Hydraulic Jack, Single, w/Pump Handle – Zinc
15141 Hydraulic Jack, Single, w/Pump Handle – White
15250 Hydraulic Jack, Ctn/2, w/Pump Handle – Zinc
15251 Hydraulic Jack, Ctn/2, w/Pump Handle – White
15524 Maintenance Kit
               
The following are recommended as a replacement for the hydraulic jacks;
44240 Four Corner Mechanical Jack, Ctn/2, No Bracket – Zinc
44321 Four Corner Mechanical Jack, Ctn/2, No Bracket – White
44330 Four Corner Mechanical Jack, Fixed Plate, Ctn/2, No Bracket – Zinc
44331 Four Corner Mechanical Jack, Fixed Plate, Ctn/2, No Bracket – White

14031 Convertible Jack, Ctn/2 – White
14032 Convertible Jack, Ctn/2 – Black

Identifying a Jack Style
 1)    Is it a jack that raises and lowers the roof, or to load & unload the camper on/off of the truck?  If it raises & lowers the roof, you have either “Roof Lift Jacks” or an “Actuator” jack.
2 How do you operate the jack?
 With a hand-held remote control, a pump-handle, or a crank-handle?   
If you use a crank handle, is your jack mounted on the camper corner or underneath the camper?
 If the jack is mounted on the camper corner, you have either a Four-Corner Mechanical jack or a Convertible Style jack.
The Convertible jack has set screws under the crank head for easy upgrade to electric jack. This jack requires the Upgrade Kit.
The Four-Corner Mechanical jack is welded onto the jack leg and would require the Conversion Kit to convert to electric jacks.
 If the jack is mounted underneath the camper, is there tripod base on it? 
If there is, does the tripod base also have a chain around it?  If there is a chain, you have the Heavy Duty 2000# tripod jacks. 
If there is no chain, you have the Standard 1000# tripod jacks.
If you use a pump-handle to operate the jack, you have Hydraulic jacks. 
If you use a hand-held remote control, you have either Electric jacks, or Convertible Style jack with a Powerhead on it. 
To determine which one you have, is there a blue Rieco-Titan label on the jack outer tube near the top of the jack that reads “2000#”, undneath the powerhead? 
 If there is, you have a Convertible Style jack. 
 If there isn’t, you have an Electric jack.
(The label on the powerhead reads “2500# and the powerhead is what you notice most. The 2500# powerhead is used on both Electric jacks and Convertible Jacks that have been converted from “mechanical” to “electric”.)
Another factor to determine between Electric and Convertible is the footplate. Are your Footplates welded (Convertible), or is the footplate attached with a bolt underneath (Electric)?  
If you have Four-Corner Mechanical Jacks or Convertible jacks, there are separate, specific conversion or upgrade kits for each.
Here is the Kit for the Convertible Jack upgrade kit in black if you have Convertible Jacks.
https://www.riecotitan.com/index.php?route=product/product&product_id=82&search=upgrade
This also comes in white PN 56161:
https://www.riecotitan.com/index.php?route=product/product&product_id=260&search=56161

If you have Four-Corner Mechanical Jacks:
https://www.riecotitan.com/index.php?route=product/product&product_id=119&search=conversion

Occasionally the jack will stick or jam in the camper up or camper down position. To correct a jam that will not be corrected by the use of the electronic controls, simply use the manual crank at the top of the gear motor. Remove the cap over the manual crank shaft and with the use of a 3/8 rachet handle or socket wrench, turn as indicated:
To extend the jack or raise the camper, turn the wrench in a CLOCKWISE ROTATION.
To retract the jack or lower the camper, turn the wrench in COUNTER-CLOCKWISE ROTATION.
If unable to free it manually, position the socket in the direction indicated and hit a solid hit with a hammer or cheater to break it free.
To avoid this condition, discontinue pressing the remote control button as soon as you hear the clutch clicking.

Our website cannot process orders outside of the US. If your shipping address is outside of the US, please email your order to orders@riecotitan.com, or call 866-403-9803.

To take the powerhead off of your jack, you’ll need a 5/32 allen wrench. 
 
Unplug the power cord form the camper wall.  Loosen the 5/32 set screws that are in the hub of the powerhead and lift the powerhead from the top of the jack post.  Replace the powerhead by putting it on the jack post over the outside of the jack post tube. The drive pin (underneath powerhead)  is positioned into the drive connector slot, and the power head is fastened by tightening three set screws in the hub of the power head.

*** Rieco-Titan Products accepts returns of unopened items up to 30 days after your original date of order. You need to ship it back at your expense. You will then, pending inspection, receive a credit for the item amount less 20% restocking charge. Shipping and handling costs are not refundable. All returns must be accompanied by a copy of the original order and must have a RETURNED GOODS AUTHORIZATION to be accepted for credit.


VIA UPS/USPS
Please ensure that the item(s) you are returning is packaged in a manner that will avoid any damage during shipment. If electronics are returned, please package accordingly.
Once your return is received, it will be inspected and if any damage or loss has occurred during shipping, a charge will be assessed.

VIA LTL Freight
Please ensure that the product(s) that is/are being returned via a freight carrier is secured on a Pallet or Gaylord and in such a manner that damage will not occur (or parts being lost) during shipment. Please also shrink wrap the return to avoid damage or loss.
Once your return is received, it will be inspected and if any damage or loss has occurred during shipping, a charge will be assessed.

SOME of the Atwood models are compatible with our activation switch.
There is a flat, what looks like a phone cord that connects to the back of the switch panel and connects to the receiver.

How many wires are on your cord? Ours has 6 (there is a white wire that I can see if I turn the cord sideways, so on the ends there is blue and white.  So..
Blue
Yellow
Green
Red
Black
White
If yours is the same as this, then our switch panel can work with your system.

Use Cardinal RUST-OLEUM Spray Paint: Std Spray Paints, Gen Purpose Spray Paint, Black.

SOME of the Atwood models are compatible with our activation switch.
There is a flat, what looks like a phone cord that connects to the back of the switch panel and connects to the receiver.
 
How many wires are on your cord? Ours has 6 (there is a white wire that I can see if I turn the cord sideways, so on the ends there is blue and white.  So..
Blue
Yellow
Green
Red
Black
White
If yours is the same as this, then our switch panel can work with your system.

Check the 60 Amp Breaker, Battery Charge, and connections.
Check wires from the control box to jack for shorts.
Check fuses in control box for jack circuit.
Check to see if the jack screw in jackpost moves freely.
Check jack motor operation direct from batter

Check: Battery charge and connections
Replace battery (A-23 12 V Alkaline) in remote control
Check 60 amp circuit breaker in power line
Check fuses in control box
Check for shorts in power and distribution lines
Check all motors for operation direct from battery 

Check battery charge & connectors on power source
Change remote battery (A-23 12 V Alkaline)
Check Jack individually for intermittent operation. Motors that operate continuously are OK. Check others. Find those that operate on and off. They must be replaced or repaired. 

Remote control has a short circuit from moisture or water or a relay may be stuck in the receiver. Call Rieco-Titan 866-403-9803 for assistance.
Send remote for testing. Possibly need replacement keypad.

Ice on ground froze jack foot pads in place and separated inner jack tube from nut. The jack post must be replaced or repaired.

Remove the bolt and lock washer from underneath the footplate.

Pull the footplate off of the jack post in a downward motion.

Pull the original grease retainer off of the jack post.
 
Put on the new grease retainer.

Put the foot plate back on the bottom of the jack post.

Replace the bolt and lock washer underneath foot plate.

When using the drill to run the roof lift…
– With the drill set to forward, it will lift the roof, reverse to lower it.
– Raise the roof a few inches then run the drill on the motor that is not working to catch up with the others. Continue this process until the roof is fully extended.
   – I suggest that you do not run the corner that you are manually lifting to full capacity.

1. You will need to remove the jack from the camper.
2. Remove the manual crank gear box or powerhead (whichever set up you have).
3. With a pin punch knock out the 5/32 pin from the drive coupler.
4. Lift (separate) the outer tube off the inner tube.
5. Slide the boot on the end of the tube.
6. Slide on the new boot.
Re-assemble the jack.

To get to the jack pin in a convertible jack, the coupler must be removed and is very hard to do, even at the factory.

HD Tripod Jack: Collapsed-38″ , Max Height-60″
Electric Jack: Collapsed-54.5,  36″ Lift
Mechanical: Collapsed 45.25, 37″ Lift
Convertible: Collapsed: 47.25, 37″ Lift

The model number is found on the back of the remote button control. 
OSL-15 is the 1st model made. It has no fuses or LEDs.  Contains 8 Dip Switches
OSI-433, which has  four fuses and LEDs. Contains 8 Dip Switches
OSI – 433N, which has 8 fuses, and four LEDs. Contains 7 Dipswitches.
JEG As of March 2022, the current model is JEG-4LRX or JEG 6LRX. Contain NO dipswitches, 8 fuses, pairs by pressing buttons.
Every model has a different frequency of operation, so only components of the same model number will work together.  No mixing of components with different model numbers will work.

JACK RUNS IN ONLY ONE DIRECTION-  If a jack runs in only one direction, and not both, it is not a problem with the jack.  It is either a problem with the remote control or a problem with the receiver control box.  However if your system is an OSI 433N, JEG-4LRX or JEG-6LRX, which have eight fuses, it could be a burned fuse. Check the motor operation direct from the battery.  If the motor runs, the problem is control. Most control problems are due to a short in the buttons, so send the remote button control in for testing and repair.  It can also be a receiver control problem, and if the remote tests good, then send in the receiver for testing.

JACK RUNS WITHOUT PRESSING A BUTTON –  If a jack runs as soon as the system is turned on, it is very likely a short in the remote.  You can determine if there is a button short by simply removing the internal battery in the remote, and it will stop transmitting a signal. The uncontrolled jack movement will stop when the system is turned on. If it doesn’t, then the problem is definitely in the receiver control box.  Send in the problem component for testing and repair. A constantly lit LED in the remote is also a definite indicator of a button short.

Place the two wall thickness of the brackets between to the two flanges of the clamp that is on the jack, and insert a bolt through the holes of the clamp and bracket. Be sure to place a flat washer under the bolt head and under the nut. Tighten just enough to keep jack from slipping. For a tighter fit, put both flanges of the clamp on one side of the bracket.

The positive wire coming off the battery gets connected to the 60amp breaker where its Marked BAT. , and the other side that’s marked AUX. goes to the control box.

That means there is a problem with the power source, e.g. camper battery not charged enough, or they might be using 110 electricity. The system turns on, but as soon as they attempt to run the jacks the system shuts off.  look at the receiver and see if the green light shuts off when he tries to run the jacks. If the green light shuts off there is a power source issue.

Part number: 36721- “6 Function Control Kit, Electronic-w/Switch & Switch Plate – White Receptacles” will replace your Atwood Controls. This system will work with  your Atwood jacks.

No. Our Rieco-Titan remotes will not work with Atwood control systems, and we do not sell Atwood replacement parts. You will need to replace  your electronic controls.

The problem was in the jack threaded rod. Its probably binding up in one spot. He had this problem before. He fixed it by manually cranking the jack down a little, then the jack would run.

Push up on the bottom nut (spring) and swing(rotate) the bracket and jack inward so that the jacks are no longer extended over the truck wheels.
Release the bottom nut to lock the jack into position.

You’ll need our Part No 56241 Quad Jack Set (RTP’s Conversion Kit-White), an 55861 HappyJack Bracket Adapter Kit. 

My suggestion is to take off the jacks and store them inside the camper when traveling.  There is a plate on the jack post that bolts to the mounting bracket.  Unbolt the plate and jack post from the mounting bracket.

Yes, we sell the inner tube assembly, part number 122164.

I’m sorry to say that the relays are soldered onto the board.  If there is a bad relay the whole board (receiver) will have to be replaced.

To Pair/Learn a transmitter. Enter learn mode:
1. With the system OFF – Using the Rocker Switch on either the Receiver Module or Remote switch Plate, Press and Hold the ON button until the LED starts to flash at a rapid pace (in about 2 seconds).
2. Push any button on the Transmitter. The LED on the Receiver Module will flash twice then it will become a “Constant On”. The Transmitter is now “learned”. 3. Turn the system OFF, then you will be ready to use the system.

If the system is not working or responding correctly.
Trouble Shooting Steps:
Is the power ON and the Green Light on? – Check the power source and press the ON side of the rocker switch.
Is the power ON and the Green Light Flashing? – Turn system off and back on.

Total Reset of the System
A. Remove positive(red) wire from the Receiver/Control Box for 30 seconds then reattach the power wire.
B. Using the Rocker Switch on either the Receiver Module or Remote switch Plate, Press and Hold the ON button for 10 seconds. The LED will flash at a rapid pace at first, when the LED begins to flash at a slow pace, all codes in the memory will have been removed.
C. Remotes must now be Paired to the Receiver. Follow steps 1 -3 above in To Pair/Learn a transmitter

12V A23 found wherever batteries are sold.  A23 batteries are used in devices such as small radio transmitting devices, security systems, and Bluetooth devices. A23 battery equivalents include 23AE, GP23A, V23GA, LRV08, 8LR932, 8LR23, and MN21.

It sounds like the UHF signal has some interference. When plugged in, the remote and receiver do not use the UHF.
There is a thin white wire hanging of the side of the receiver, which is the UHG antenna. Move that wire around to point in a different direction and see if there is an improvement.

Wide, Flat: 3-3/4″ X 13″
Wide, Angle: 1-3/8″ X 2-7/8″ X 13″
Hole Pattern: 13″ Mounting Bracket. 13″ Fixed Plate
Center Hole: 6.5″, Top and Bottom Holes are 5.5″ from the center hole

You can keep the existing mounting brackets and use the C-Clamp style 4-Corner Mechanical jacks.

You may be able to order these covers from Barker Mfg in Battle Creek MI.  Barker’s phone number is (269) 965-2371.

We know the direction of the front mounting brackets for these OEM’s:  Front Mounting Brackets face:
Out on Palomino.
Out on Cirrus/Pleasant Valley/Nucamp.
Forward on Host.
Outward on Travel Lite
Forward on Arctic Fox/Wolcreek.  If they have a camper not on this list instruct them to call the camper builder to find out.

Our electronic components come to us assembled, so we do not have parts for the receivers. You will need to purchase a new receiver.

If these rocker switches are on the jacks themselves, and wired directly to your power source, our jacks would not work to replace yours unless you were to install our receiver and remote control system.  Rieco-Titan electric jacks are designed to work with a receiver and remote control.  They are not used with rocker switches.
Truck-Camper magazine: Rieco-Titan control boards also work with most Atwood corner jacks. In fact, the only Atwood jacks that don’t work with Rieco-Titan control boards are the variety with rocker switches on the jack covers. Those are fairly rare, so chances are your Atwoods are compatible with the Rieco-Titan controller.

To disassemble the jackpost, extend it out without extending it all the way out. Remove the screws in the outer tube. Disassemble the inner tube and screw mechanism from the outer tube.  Reassemble taking note of the dimple and the groove positions.

The Rieco Titan electric remote jacks use about fourteen amps when raising a camper and six amps when lowering a camper. These numbers are based on raising and lowering a 4,000 pound camper. Another source2 states that the receiver/transmitter set (model JEG-4LRX) includes a 60 amp circuit breaker for proper protection of the control system. 

Recommend replacing both fronts, both backs, or all four jacks at the same time. That way they will raise and lower your camper at a more even rate.

The warranty period for electric jacks is two years. (Not
honored if equipment is bought used, was damaged in an accident,
improperly installed or operated, or modified by the customer.)

If a jack runs in only one direction, and not both, it is not a problem with the jack. It is either a problem with the remote control or a problem with the receiver control box. However if your system is an OSI 433N, which has eight fuses, it could be a burned fuse. Check the motor operation direct from the battery. If the motor runs, then for sure the problem is control. Most control problems are due to a short in the buttons, so send the remote button control in for testing and repair. It can also be a receiver control problem, and if the remote tests good, then send in the receiver for testing

If a system shuts off by itself when the system is on and 2,3,or 4 jacks are activated at once, there is a suspicion of power insufficiency. The battery may be defective, or be insufficiently charged, or too much corrosion has accumulated on the battery posts, and power cord plugs. These contacts should all be checked and cleaned. The battery and the charging system should also be checked.

If this happens between full extend and full retract position, it is a symptom of a slipping clutch. The ball bearings wear a groove in the ramps, and thus wear out the clutch. The clutch cannot be repaired. It must be replaced by purchasing another new or reworked powerhead. When a clicking noise is heard, stop pressing the transmitter button immediately. This will extend the life of the clutch.

If this happens, make sure that the powerhead drive pin in the shaft coming out the bottom, fits into the groove in the top of the jackpost. If the pin is not in the slot, it will not turn the screw, which actuates the jack to move. Remove the powerhead from the jackpost , and align the pin with the slot in the drive connector in the jack post and position the powerhead so that the pin fits in the slot. Fasten the powerhead to the jackpost once more, and the jack should operate normally.

To raise the camper all the way up and to wash each jack with soapy water. If there are any rust spots, take a piece of sandpaper and sand them out. After that, you can apply a coat or two of rust-Oleum paint or metal silver spray to freshen up your jacks. Let that dry and then apply a liquid wax such as Mercury’s Corrosion Guard, Mother’s Polish, McGuires or Turtle Wax.

You can use a spray wax monthly if you want to keep them looking good. This is not to replace the annual upkeep. If you live in high maintenance areas
where you are exposed to sand, salt, and high humidity, you will need to wash and wax your jacks more often.

You should exercise your jacks by raising and lowering them at least once a month. This spreads the grease around and keeps them healthy. 

To disassemble the jackpost, extend it out without extending it all the way out. Remove the screws in the outer tube. Disassemble the inner tube and screw mechanism from the outer tube.  Reassemble taking note of the dimple and the groove positions.

It’s not unusual at all for jacks to run at different speeds. The motors are not that finely calibrated.

Truck Campers are designed to be used while on the vehicle, and our jacks are designed for loading and unloading the camper on/off the truck, and storing. Camping in a truck camper on the ground on jacks is not recommended because dismounted campers tend to be wobbly and unstable. The issue lies primarily with the lift jack connection points to the camper, which are located at the top of each jack. These connection points can create an unstable pivot point due to the length of the jack and the camper’s weight.

If you do unload the camper while on a trip the camper should be as low to the ground as possible. Some RV parks prohibit truck camper users from taking their camper off the truck while staying on.

Remote likely has a stuck button. Try using emergency remote. Send remote for testing.

The instructions depend on which type of jack you have.
If you have Rieco Titan Electric Jacks, just remove the bolt from the bottom of the footplate. Slide down old grease retainer, slide on new grease retainer.

If you have Convertible jacks, where the footplate is bolted on, you will need to take the jack a part.

Grease Retainers for Convertible Jacks-Remove & Replace

1. Remove the jack from the camper.
2. Remove the manual crank gear box or powerhead.
3. With a pin punch knock out the 5/32 pin from the drive coupler.
4. Lift (separate) the outer tube off the inner tube.